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Innovation is everywhere. In 2007, we began podcasting and interviewing technology experts and innovators. In 2010, we rolled out our online magazine Techistan and social video Muntwo. We are media partner for hundreds of Earth's favorite empowering events. We hope you enjoy listening to our conversations here on DIDX podcasts.

About us: Super Technologies, Inc. was a dotcom startup in 1999 ... providing voice over dialup Internet services and Virtual Phone Lines (a service that enables people and organizations to have a local presence in any of up to 60 countries and be a local call to their VIP) via direct inward dialing and SIP.

In 2005, we started DIDX, enabling 10 telecoms to buy and/or sell phone numbers wholesale. By 2011, we now serve 18,000 wholesale IP communications companies on DIDX.

Conversations with Tech and Social Leaders

DIDX Audio Podcasts is a program devoted to the art and craft of technology and social leadership and inspiration. The show, created and hosted by the DIDX.net team since 1999, features interviews with real people who have accomplished things we want to share. They are of different nations, religions, careers, gender, and attitudes. Be inspired! And please recommend others for us to interview and let you eavesdrop on!

Download Candice Malmstrom and Suzanne Bowen on FreedomIQ Hosted VoIP PBX 03-12-2016 (5.09 MB)

Duration: 11:07 m - Filetype: mp3 - Bitrate: 64 KBPS - Frequency: 44100 HZ

Candice Malmstrom and Suzanne Bowen on FreedomIQ Hosted VoIP PBX

  • Candice Malmstrom and Suzanne Bowen on FreedomIQ Hosted VoIP PBX
  • The complete podcast transcript is listed on TMCNET blog of Suzanne Bowen and soon on Techistan.net. 

    It’s tough to find the right business communications solution these days. Do you go analog, hosted VoIP, IP-PBX, or use a virtual office solution? Plus, once you’ve figured that out, how do you know which carrier to choose? The staggering number of options can be daunting to even the most competent consumer. Luckily, there is a company like FreedomVOICE. Consistently recognized for their industry leading virtual office product, the company is quickly becoming equally praised for FreedomIQ, a hosted VoIP PBX product revolutionizing business telecom.   

    Candice Malmstrom: In 1996, we weren't doing voice over IP. This was virtual phone system technology that provided the features of auto-attendant and call forwarding, but the calls went to existing PSTN lines. We've been successful with the Virtual Phone System. We will continue to service this industry, but Eric always had the vision to move toward the VoIP PBX market. We spent much time on this proprietary technology from the ground up. We perfected our web-based control panels for our virtual phone systems.

    The quality of the Internet communication was finally ready, and we brought FreedomIQ, our VoIP offering to the marketplace about 3 years ago. The difference is that we are providing the actual phone. They had the auto-attendant and call-forwarding, but now they could make all calls go to a VoIP phone sitting on their desk. We are also now providing the dialtone to make outgoing calls. This is the main difference between our Virtual Office and our new Hosted VoIP offering.

    The advantages of our hosted solution are endless. Some that stand out are the cost savings, no physical pbx server purchase, only phone sets. You may have five employees now but plan to grow to a hundred in the next couple years. You buy what is right for you now, not one that is too big and hope to grow into it or too small and grow out too fast. With hosted PBX, you simply buy one phone per employee. It does save you much in expenses.

    The hosted model allows you to hire remote workers. I'll use our company as an example. We have 19 customer service representatives. Twelve out of 19 work remotely. We send them a VoIP phone and connect it to our account as if they are right in our office. It is completely seamless to our customers. Customers call in, they hear, "Thank you for calling FreedomVoice Systems. Press 2 for technical support." That call could be routed to any of our C.S. reps, sitting nearby or remote across the United States. We have full reporting capabilities. We can see when our reps login, monitor their calls, inbound and outbound calls included. This has saved us on office space. It has allowed us to pull from a much larger talent pool, not just in the San Diego area.

    Read the complete podcast transcript on Suzanne Bowen's Monetizing IP Communications blog.

    Visit http://www.freedomvoice.com and http://www.freedomiq.com today. Enjoy other podcasts with successful men and women inside and outside the IP communications like Candice Malmstrom of FreedomVoice!




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    Keywords: freedom, voip, ip pbx, ip pabx, business phone system, iq, candice malmstrom, suzanne bowen, didx, didxchange, tmc, channel